Egg customers outraged by decision

Egg customers have been expressing outrage after a recent announcement by the online lender with regards to the withdrawal of credit card facilities.

The online financial giant recently announced that the credit card accounts of over 160,000 customers were going to be closed, and that the cards would no longer be active 35 days after the announcement was made.

Egg said that the customers who were having their credit card facilities removed were those whose credit rating had fallen since they opened the account.

However, there has been a great deal of controversy about this, as many of the customers on the Egg hit list have stated that they have never missed or made a late repayments and added that their credit is and always has been excellent.

Officials from Egg later stated that the people affected by the decision were those that the lender no longer felt that it wanted to lend to, ‘regardless of their current status’.

One Egg official also said: “We are sorry some customers are upset after receiving notification we are ending their credit card arrangement, but they are people we do not feel it is appropriate to lend any money to.”

He added: “The decision was taken after an extensive one-off review of our credit card book following acquisition by Citigroup.”

Around 7% of the lender’s credit card customers will be affected by the withdrawal of facilities. After the deadline those customers will no longer be able to use the card to make purchases or cash transactions.

However, they will still be able to repay any outstanding balance in the usual monthly instalments providing that the make at least the minimum repayments in the usual way.